For a fixed cost per user, whatever the number of calls, Systemat's Assist-Line service provides complete assistance quickly for all everyday computer problems.
Unfortunately, all employees regularly encounter various computer problems: problem with printing, loss of data, presence of a virus, etc. For such a user, an incident must be resolved quickly so that he can continue working and not oblige your company to devote resources to the problem.
Systemat's Assist-Line service enables your company to outsource the management of such problems to a highly qualified, available, multilingual team which handles more than fifteen thousand calls a year.
Furthermore, the Assist-Line engineers may provide aid to decision making for your computer staff for the management of the infrastructure.
Thanks to knowledge bases, tried and tested tools and experience, the "service desk" team is capable of solving eighty percent of problems at the first call. For more difficult problems, the system engineer may even take remote control of the workstation concerned for diagnostics and resolving certain problems.
On signing a helpdesk contract, Systemat commits itself to the level of quality in terms of the handling of each problem: processing, resolution time, etc.
Your company therefore has the benefit of a service which is available continuously, from Monday to Saturday, from 08.00 to 22.00 (18.00 on Saturdays) with the assurance that the computer problems of your users will be handled with quality and professionalism.
Systemat is one of the only companies to give priority to a local service having developed a multilingual service desk in its offices in Lasne (Brabant Wallon) with a team familiar with the specificities of the Belgian and Luxembourg markets offering a personal service.
The outsourcing of service desk activities will enable your company to devote itself to its business relying on the Systemat's experience and skills, at an advantageous price calculated on the basis of the number of users, the number of calls from them being unlimited throughout the term of the contract.
For complete peace of mind, our Global-IT contract covers not only the management of calls to the helpdesk but also the overall management of your computer equipment.