IT maintenance services

Do you need to protect yourself from the unavailability of your IT infrastructure? We offer several contracts to avoid the risk of computer failures and which are ideal complements to manufacturers' warranties!

• Availability up to 7 days a week
• Response time: 8/4 hours
• Large stock of spare parts
• Different contract packages to meet your needs (Extendedpack, HardPack, ChangePack)

In order to provide all these services, SYSTEMAT has a large team of experienced, high level technicians and engineers with a perfect knowledge of the equipment on the market.

The organisation responsible for maintenance for the SYSTEMAT group is based on two things: the laboratory infrastructure and staff "in the field".

The laboratories in Charleroi within the Technical Integration Centre (TIC) occupy floor space 800 m². The methods employed guarantee error-free interventions thanks to procedures which comply with standard ISO 9001. A quality control check is carried out by a specialised team, after each repair.

The "in the field" crews are based in the different regional offices (at Lasne, Antwerp, Charleroi, Liège and Luxembourg).

• Guaranteed response time
• Resolution time (ChangePack)
• Higher level of service
• Speed of execution
• Incomparable reliability
• Tailor-made skills
• Optimal operation
• Extended risk cover

In the event of a technical problem covered by a Systemat maintenance contract, just call our Dispatching centre which is responsible for all calls and resolving them or transferring them upwards.

• Handling calls (telephone, e-mail, alert message, etc.)
• Encoding of incidents
• Acknowledgement of an e-mail sent automatically
• Transferring the incident in accordance with the procedures
• Closing of the case with confirmation and description of the solution
• Transparency of progress in handling the case thanks to consultation on line