Have we convinced you of the advantages of our solution for the outsourcing of IT services for small and medium size businesses? We should meet as soon as possible to determine the level of services you expect and review the terms of the contract in detail.
The Global-IT contract is a modular facilities management contract which gives the Customer the possibility of subscribing to all or part of the services for the professional management of its computer infrastructure. It is intended to ensure regular, proactive management of the infrastructure of computer equipment and support for the Customer, in the event of malfunction of his computer systems.
SYSTEMAT has developed packages which may be subscribed to optionally by the Customer:
To enable Systemat to provide the services under the terms of the standard Global-IT contract, the Customer must satisfy the following prerequisites:
Several factors associated with the computer environment and the Customer's requirements may have a considerable influence on the services provided under the terms of the contract. Here is a non-exhaustive list of those concerning the proposal:
Systemat reserves the right to modify the amount of the charge according to any changes made after the contract is signed.
The Customer is responsible for making back-up copies of his operating systems, applications and data on a regular basis and, in all cases, before any technical intervention. It is up to the Customer to carry out regular tests to recover data from his systems to ensure that, in the event of the loss of data, he can retrieve any files lost. Systemat may assist the Customer in carrying out these tests to recover data as part of the hours provided for regular assistance on site or remotely, if this operation has to be performed outside these times.