Managed Services include all services provided by Systemat for which an undertaking as to the level of service is made with the customer under the terms of the contract.
Outsourcing the management of your IT fleet may be entrusted to SYSTEMAT partially or in full. Thanks to our modular Managed Services solution, we propose choosing the type of services which meet your requirements and defining the level of services you expect for each type of service.
You want cover in the event of the unavailability of your IT infrastructure. We propose several contracts that will enable you to avoid the risks of computer failures and which are ideal complements to the manufacturers' warranties!
SYSTEMAT provides its customers with a professional assistance team made up of a telephone answering service (helpdesk & dispatching centre), an internal remote monitoring department & support and an on site intervention team. All these support activities are managed by the Service Desk OmniTracker system.
SYSTEMAT provides your infrastructure with advanced, secure tools which monitor its operation remotely, on a daily basis. This is a very useful service in addition to your internal resources.
At first, it involves handling incidents as soon as they occur in order to anticipate failures; it is therefore similar to active monitoring with the aim of being proactive.
Secondly, the fact of measuring a series of parameters on a regular basis enables us to analyse changes to them. We can therefore anticipate changes to your needs and take preventive action on your infrastructure.
SYSTEMAT is open to its customers and is capable of providing them with a cloud infrastructure created to meet their requirements. You no longer have to run applications internally; they run in an external data centre accessible on Internet.
In order to optimise requests from our customers, from the delivery of new hardware to the management of used hardware, through the configuration of tailor-made hardware, installation and maintenance of systems, SYSTEMAT has acquired advanced infrastructures and highly skilled personnel for the overall life cycle management of your computer equipment.
The SYSTEMAT's Managed Services are based on performance indicators (KPI) which are analysed and checked on a regular basis, according to the principles of ITIL and IT Service Management ISO 20000.